A trouble ticket with an incident number will be assigned when you first contact us. If the issue is unresolved according to service level agreements, an escalation path is available.
Enterprise customers can manage services, monitor trouble tickets, and make payments.
From basic tools to advanced configurations, learn how to use the features of your Voice service.
If you wish to cancel your MegaPath service, please make your request by telephone. Call 877-611-6342 (select option 2, then follow the menu options) between 6am – 5pm PT.
For provisioning, tech support, billing, or other issues you can also call us at 877-611-MEGA (877-611-6342).